Frequently Asked Questions

How do I use But First

Add water and scrub.

The reason for our insert in the jar is to control the amount of scrub that is poured out. Open the insert and pour some scrub into your hand, wet the scrub and use to exfoliate across your whole body.

To get the best exfoliating benefits scrub in circular motion across the skin.

 

Why is But First a dry scrub?

We use organic and natural ingredients in our coffee body scrub.

By making But First a dry Scrub the product stays fresher for longer.

 

Can I use it on my face?

Yes, its very important to exfoliate your face! 

We have found that the granule size might be a bit too coarse for some people’s faces, but don’t worry we have finer face scrub in the works for you.

 As with any product test on a small patch of skin before using everywhere.

 

Can I drink But First?

I know its tempting. I know it smells delicious.

...and I'd imagine that it tastes delicious to but please don’t!

I understand that it is exciting that we found a way for you to take your coffee into the shower but But First is not for consumption. If the scrub is ingested please consult your doctor.

Again, please don't eat or drink the scrub :)

 

Will But First reduce cellulite?

Applying But First to your butt, first reduces cellulite by increasing circulation and reducing water retention.

Applying But First stimulates the tissue and dilates blood vessels which helps tighten tissues.

 

What happens if I have an adverse reaction?

Test the product on a small patch of skin before use. 

If your reaction to the product is something other than “OMG this product is awesome!” please consult your doctor.

 

Is But First gluten free?

Yes, we are currently on a low carb diet- 6 pack abs, tight tushi here we come! Seriously though, But First scrubs are free from Gluten.

 

Is But First vegan?

But First is 100% Vegan. Although our founders aren’t vegan (one of them does Crossfit though) we have ensured that our scrub is plant based and vegan friendly.

 

Is But First cruelty free?

The only bunnies that use our product are from the mansion ;) 

But First does not test on animals!!!! We take a firm stand against the practice of animal testing! (Firmer than your butt after using the scrub,, yeah, that firm!)

Learn more about our strong feelings on this topic here 

  

Does But First care about the environment?

We encourage our users to look after the planet as much as they do themselves, thus the But First product jars have been designed to be used for storage once the product is finished. Remove the insert and use the jar for make-up brushes, bobypins, pens, pencils or any other small items.

Learn more about how we care for the environment here

What is the shelf life?

But First has an unopened shelf life of 3 years.

We do suggest using the product within 6 months of purchasing as the ingredients are derived naturally and will lose scent and strength over an extended period of time.

 

How much does the delivery cost?

Delivery anywhere in South Africa is a standard R55.

 

How long does it take to process my order?

Your order will be processed within 24 hours if ordered Monday - Friday. All orders that are placed from 12:00pm on Friday - Sunday will be processed on the following Monday.

 

How long does it take to receive my order?

We aim to deliver your order within 3 to 5 working days to main regions. Outlying areas can take up to 10 working days. However, please note that we use external couriers and cannot be held responsible if for reasons out of our control the delivery is delayed.

 

Can I return my order?

Yes, you can. Within 7 days of receiving the item, as long as the item is still sealed in its original packaging and has not been used. You might be charged a shipping fee.

 

What if my item is damaged?

Please contact us within 24 hours for collection. Once the item has been evaluated, we will process your refund.

 

Are my credit card details safe?

Yes. All credit card transactions take place on a secure page and no credit card details are stored. We use a payment gateway called PayFast. It is totally secure and internationally verified.

 

Do I need to have an account to shop on butfirst.co.za?

No, but if you register with us, shopping again is a breeze as all your info is saved. Either way checking out is a breeze, so go ahead and add a scrub to your cart and proceed to checkout.

 

Shipping Policy

Your order will be processed within 24 hours if ordered Monday - Friday.

All orders that are placed from 12:00pm on Friday - Sunday will be processed on the following Monday.

Your order will be shipped with a courier company once it has been processed. We do not deliver to PO Boxes. Please make sure you enter a daytime physical address.

If you live in Gauteng or a major city such as Durban, Bloemfontein, Nelspruit etc, your order should be delivered within 24 hours once shipped

If you live in a major city in the Eastern or Western Cape, your order should be delivered within 48 hours once shipped

If you live in an outlying area, your order can take from 72 hours to a week to be delivered.

Shipping costs a standard R55 for delivery anywhere in South Africa.

Please enquire if you require shipping elsewhere in the world. You can email us on  jonhurwi@butfirstproducts.co.za 

 

How can I become a retailer/distributor?

Email jonhurwi@butfirstproducts.co.za

 

I’m a blogger/ from the press and would love to review your product?

Email jonhurwi@butfirstproducts.co.za